Returns & Refunds

Returns Policy

We want every customer to feel confident and happy with their purchase. While we take great pride in the quality of our products, we understand that sometimes a watch may not be exactly what you were hoping for. That’s why we offer a simple, fair return process—because your satisfaction matters to us.

Return Eligibility

You must notify us of your intent to return within 14 days of receiving your order. Any requests made after this period will not be accepted.
If you are not fully satisfied with your purchase, and the item is in perfect, unused condition, you may return it for a refund or store credit.
The watch must be in the same condition in which it was received, without signs of wear or use, and suitable for resale.
All original packaging, protective films, accessories, and tags must be included and intact.
Returns that do not meet these requirements may be subject to depreciation or refusal.

We value customer satisfaction above all else. Our goal is to make sure you love your watch, and if for any reason you don’t, you can send it back at no cost to you. We proudly offer free returns for most orders because we want you to feel confident that shopping with us is risk-free. While we welcome returns from customers who find a product isn’t right for them, we reserve the right to limit or review return requests from accounts with unusually high return activity to or shipping address with increased fees.

Damaged or Defective Items

If you believe your product has a defect or was damaged during delivery, you must notify us within 7 days of receipt. We will review your claim and provide an appropriate solution. Claims made after this period will not be considered.

Exchanges

Exchanges may be accepted if the item meets all return eligibility requirements. Once your exchange is approved, the replacement item will be shipped. Customers may be responsible for all shipping costs associated with exchanges.