Shipping policy

Shipping Policy

At PrimeTimepiece.com, we work diligently to ensure your order arrives quickly, safely, and in perfect condition. Our goal is to provide a smooth, reliable, and transparent delivery experience for every customer, no matter where in the world your order is being shipped.

Processing & Delivery Time

Once your order is placed and payment is confirmed, it will be carefully prepared for shipment by our fulfillment team. Standard processing and delivery times generally range from 3 to 10 business days, depending on your country and the exact delivery address. Deliveries to remote, rural, or hard-to-reach locations may experience slightly longer delivery windows.

As soon as your order has shipped, you will receive a tracking number via email, allowing you to monitor your package from dispatch to delivery. Tracking information is provided to ensure transparency and to allow you to verify the progress of your shipment.

Shipping Locations

All watches are shipped directly from our fulfillment center to the address provided at checkout. Delivery times may vary depending on your location, local customs processes, and courier service availability. Customers are responsible for providing accurate and complete shipping information. Any delays caused by incorrect or incomplete addresses may result in extended delivery times, and we reserve the right to charge additional fees if re-shipment is required.

Lost, Misplaced, or Stolen Packages

Once a package has been marked as delivered by the courier, the responsibility for the item is considered to have transferred to the customer. We provide tracking numbers and shipment confirmations to assist in locating packages, but PrimeTimepiece.com cannot be held liable for items lost, misplaced, stolen, or otherwise missing after delivery has been confirmed. We strongly recommend customers ensure a secure delivery location or provide courier instructions to avoid potential issues.

Late Shipments

While most orders arrive within the expected delivery window, rare delays can occur due to factors outside our control, including but not limited to customs processing, weather events, courier disruptions, or other unforeseen circumstances. In the event of a late shipment, please notify customer support, and we may offer a partial store credit as a gesture of appreciation for your patience.

Additional Information

• Business days are defined as Monday through Friday, excluding national holidays.

• Shipping times are estimates and are not guaranteed delivery dates.

• Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

• We are committed to ensuring your watch arrives safely and promptly, and we take all reasonable measures to prevent delays or issues. In rare cases of unavoidable shipment problems, we will work with you to provide appropriate solutions within our policies.

By completing a purchase with PrimeTimepiece.com, you acknowledge and agree to the terms outlined in this Shipping Policy, including the responsibility for packages after delivery confirmation.