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Frequently asked questions

Yes. Every watch we sell is genuine and comes from the brand or its official supply, and every one is covered by our 3-year warranty.

Yes. PrimeTimepiece is an authorized dealer for every brand we sell.

We offer free 14-day returns on all unworn, unused items.

Once your order ships you'll receive a confirmation email with your tracking number. You can also track your order anytime using our Track My Order page.

Orders typically arrive within 3–10 business days. We process and ship your order as quickly as possible. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. Delivery times may vary depending on your location and shipping carrier.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Enjoy free shipping on every watch, with secure and reliable delivery straight to your door. The final shipping details will always be clearly shown before you complete your purchase.